Terms of service


Shipping Policy

The packing, handling and delivery charges anywhere in the continental

USA by ground delivery appear below.

Shipping Costs for U.S. Destinations:

All orders ship at a flat shipping rate of $15.

For International shipping, please call us to do the sale over the phone : (631) 604-5330

Extra handling charge for international orders + $25.00.

You can expect your order to arrive within 5 - 7 business days.

Contributions,Tickets and Memberships are shipped free of charge.

We can provide overnight shipping (if order is received by 11 am EST)  with the understanding that you will be charged the prevailing FedEx rate + $18.00 extra handling. In that case, please call or email us and we will do our best to immediately expedite your order.

Hawaii, Alaska + International Shipping Rates:

The shipping and handling fees for shipments to Hawaii and Alaska, as well as for international orders, will be calculated on a case-by-case basis. We will endeavor to ship in the most expeditious and inexpensive way, but to order internationally you must call us directly and we will get you a shipping quote based on your needs.

Return Policy

Merchandise may be returned with a receipt for Store Credit Only within 30 days.

No Refunds, unless there is a defect in the merchandise or item was not as ordered.

Sale items and Special Orders are FINAL SALE and are non- returnable.

Merchandise returned without a receipt will be issued as a STORE CREDIT at 20% less than the current price.

Prices and Payment

There is no paper catalogue. All prices on the web site are current and in US Dollars. Prices on the web site may vary from prices for similar items at the physical INstore located on the grounds of LongHouse, due to the singular nature of the merchandise. All prices are particular to INstore @ LongHouse and are non-negotiable. We accept all major credit cards. For orders sent by mail, we accept cash, checks and money orders. Sorry, no C.O.D.

Sales Tax

New York State sales tax will be calculated on all orders that are to be shipped to a New York State address.

Back Order

If an item is out of stock, we will advise you.

It is our hope that you will understand that the uniqueness of our merchandise may at times cause a delay in delivery. If this is the case, we will contact you right away. Your item(s) will be shipped to you as soon as received from the artisan or manufacturer. We thank you for your patience.

How to Order and Talk to Us

Orders are accepted in the following ways:

On-line at www.longhouse.org

By fax at 631.329.4299

By phone at 631.329.3568

And by mail (the slowest, of course) to:

INstore @ LongHouse

133 Hands Creek Road

East Hampton, NY 11937

Event Tickets

Sorry, tickets are not refundable.

Tickets are not mailed but will be held at the door.

Contributions and Donations

LongHouse Reserve is a non-profit public educational organization and is tax exempt under Section 501(c)(3) of the Internal Revenue Code. It is chartered in the State of New York and all contributions are tax deductible to the fullest extent of the law.